我們正竭力處理前所未有的大量來電之際，感謝您的耐心等候。如果您有資格獲得旅行保險福利，延遲透過服務代理提出理賠申請並不會影響您的承保。 Thank you for your understanding during this time.
What if I have Travel Medical Insurance and I am travelling to countries affected by COVID-19?
Your Certificate of Insurance has specific exclusions related to emergency Travel Medical Insurance if you are travelling to a country or region that Canadians have been instructed to avoid all non-essential travel to. That means that while this non-essential travel advisory remains in place, you will not be covered for any claim if you contract the Coronavirus.
An updated list of Travel Advisories can be found here.
General questions regarding COVID-19
For non-urgent enquiries about COVID-19:
please email Allianz at Questions@allianz-assistance.ca.
For urgent enquiries about
please call Allianz at 1-866-374-1129. If you are outside of North America, we will accept your collect call to 416-977-5040.
Travel Insurance Annual Plan 90 day Extension due to COVID-19
The travel advisories put in place by the Canadian Government have impacted travel plans for Canadians. To help minimize this impact to our current travel insurance annual plan customers, TD Travel Insurance will provide an automatic, one-time 90-day extension for TD Travel Insurance Annual Plans, at no additional cost.
This 90-day extension applies to all active annual plan policies in force between June 1, 2019 and May 31, 2020 and will be effective starting on your coverage anniversary date as outlined in your coverage document. Customers must renew their annual plan at the end of the 90-day extension in order to continue to have coverage
Updated documentation reflecting the new anniversary date (based on the 90-day extension) has been provided to all eligible annual plan customers. If you have any questions regarding your coverage please call us at 1-800-293-4941 or 416-977-2039.
Trip Cancellation/Trip Interruption coverage and eligibility
- book a trip to a destination, after the "avoid non-essential" or "avoid all" travel advisory issued by the Government of Canada is in effect for that destination
Trip Cancellation and TD Credit Cards
If you have a TD Credit Card that includes Trip Cancellation coverage please visit:
If you bought our standalone TD Trip Cancellation and Trip Interruption Insurance, please review your certificate of insurance.
For Trip Cancellation claims related to COVID-19 we recommend you follow the steps below. You can also follow the normal process by visiting our website here.
Contact your airline or travel provider and enquire about a refund, travel credit or if you can rebook your travel for a later date.
If they do not provide you with a refund or travel credit ask for proof that they are not providing you that refund.如果他們為您提供部分退款，請索取可證明他們提供您部分退款的證據。
How to initiate a claim:
- To make an online claim (non-medical claims only), click here to start the process and upload supporting documentation
- To do it by mail, download your Trip Cancellation claim form here.填寫並提交理賠表，並附上表中要求提供的所有相關資料。請務必在表格底部簽名以避免更多延誤。您可透過以下方式交回填妥的理賠表格：
TD Travel Insurance
Allianz Global Assistance
P.O. Box 277
Waterloo, ON N2J 4A4
For follow up or to obtain a case number, please call our Administrator 24/7 at 1-800-359-6704 toll-free from Canada or the U.S., or from other countries by calling collect at 416-977-5040.
Page updated as of June 26th, 2020
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